User Terms and Conditions
These terms and conditions describe the basic rules for using Lyllo’s online casino and sportsbook services. They explain the relationship between you and Lyllo, outline user responsibilities, and set out how we manage accounts, promotions, payments and disputes. By using our site or apps you agree to these terms and any additional rules published for specific products or promotions.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Do not share login details, payment credentials or verification documents with third parties. We may suspend or close accounts where we suspect unauthorised use, fraud, multiple-accounting or other breaches of these terms.
Security
Protect your password and use device-level security where possible. Notify us immediately if you believe your account has been compromised. We reserve the right to require password resets, temporary locks or additional verification to protect your account and other users.
Verification
We may request identity, address and payment method verification at any time. Account limits, withdrawals and certain promotions may be withheld until verification is complete. Refusal to provide documents when requested may lead to account restriction or closure.
Eligibility requirements
You must be legally permitted to gamble in your jurisdiction and meet the minimum age required by local law. We do not accept users who are self-excluded, on a gambling prohibition list, or otherwise restricted by law. Eligibility may also be affected by residency and local regulations; only register if you are authorised to use our services where you live.
Acceptable platform use
Use the site and services for lawful purposes only. Prohibited activities include using bots or automation, collusion, bonus abuse, creating multiple accounts, money-laundering, and submitting false information. We may investigate suspicious behaviour and take action including withholding funds, cancelling bets, or closing accounts.
General bonus and promotion rules
Promotions are subject to specific terms which are available with each offer. Wagering requirements, eligible games, maximum bet limits and validity periods may apply. Unless an offer states otherwise, bonuses are limited to one per person, household, IP or payment method. Abuse of promotions may result in forfeiture of bonus funds and winnings.
Claiming offers
Some promotions require opt-in, a qualifying deposit, or a promo code. Check the promotion terms before claiming. We reserve the right to amend or withdraw offers at any time where required to ensure fair play.
Deposits and withdrawals
Available payment methods and limits depend on your region and are shown in the cashier. Deposits may be instant; withdrawals are subject to verification checks and processing times. We may place holds on funds while we complete identity or source-of-funds checks. Fees charged by banks or payment providers may apply and are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a complaint, contact our support team so we can investigate and resolve the issue. If a resolution is not reached we may offer escalation to an independent alternative dispute resolution body where applicable. Our decisions following investigation are final pending any external process agreed by both parties.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated via the site or by email where reasonably possible. Continued use of our services after changes are published constitutes acceptance of the revised terms. Check back regularly for the latest version.