Responsible Gambling at Lyllo Casino
We take safer play seriously at Lyllo. Our goal is to make sure gambling stays an enjoyable, controlled activity. We provide tools, clear guidance and responsive support so players can manage their activity, set sensible limits and step away when they need to.
Player protection principles
We aim to protect vulnerable players and promote responsible behaviour. We encourage everyone to set limits, monitor their play and contact us if they feel their gambling is becoming a problem. We monitor accounts for signs of risky behaviour and will act to reduce potential harm.
Activity-control tools
Tools are available in your account so you can control how you play. Typical options include:
- Deposit limits - daily, weekly and monthly caps.
- Loss limits - stop-loss amounts to limit net losses over a set period.
- Wagering limits - caps on stakes per session or bet.
- Session limits and reality checks - reminders about time spent playing.
- Temporary account breaks - short pauses to cool off.
- Self-exclusion - longer-term blocks from the site when needed.
How to set deposit and loss limits
Visit your account responsible gambling section to set or change limits. Limits usually take effect immediately or within a short period. If you request an increase, a cooling-off period may apply before the higher limit becomes active. If you need help, contact our support team at [email protected].
Time limits and session reminders
Use session timers and reality checks to keep play within your plan. You can set session lengths and receive pop-up reminders. These features are designed to help you stay aware of time and avoid extended play beyond your intentions.
Self-exclusion
If you need a break, self-exclusion lets you block access to your account for a set period. During self-exclusion your account will be closed or suspended and you will not be able to register a new account. Contact support if you need help with the process.
Signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses or increasing stakes to recover losses
- Neglecting work, family or other responsibilities
- Borrowing or using essential funds to gamble
- Feeling unable to stop, despite negative consequences
Tips for maintaining control
Set a budget and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and discuss concerns with friends or family. Treat gambling as entertainment, not a way to solve financial problems.
Professional help and support
If gambling is causing harm, seek professional advice. Local support services and counselling can help with recovery and financial guidance. For help with your account or to activate safety tools, contact us at [email protected].