Reach out to us
Need help? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or access to featured games and recent wins. Use live chat for fast replies, or email and phone for detailed account and payment queries. If you prefer, use our in-site support widget for immediate help. We aim to resolve most enquiries quickly and clearly. Our team covers both account and payment issues.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (questions & feedback) |
| Affiliates | [email protected] (partner programmes) |
| Phone | +1 604 293 7814 (call for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 ET (email replies within 48 hours) |
We typically respond to emails within 48 hours and faster via live chat.
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or matters that need supporting documents or explanations. When you write, please include a clear subject line and up-to-date contact information to help us respond quickly. Providing your account ID, relevant screenshots and any timelines speeds resolution and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Quick questions via live chat or email are usually handled fast; more complex requests - such as verification, payment reviews or compliance checks - may take longer depending on their nature and the checks required. We’ll keep you updated while we work on your case.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the website, please use the feedback form or email [email protected]. Every message is read carefully by our team and used to improve the site, features and user experience. Your input helps prioritize fixes, improve navigation and shape future promotions.